eCommerce Personalization – Top 5 ways to increase customer retention

eCommerce Personalization – Top 5 ways to increase customer retention

Personalizing the customer experience (UX) is an excellent approach to keep customers engaged and increase revenue. However, eCommerce personalization, takes time and effort. At first look, in-person stores appear to have an advantage over eCommerce when it comes to customization. Concierge retail is emerging online, with or without the help of brick-and-mortar establishments, owing to the newest in analytics, mobile shopping technology, and social media.

In 2022, eCommerce personalization will be the most recent manifestation of a superior customer purchasing experience. This is how it goes.

What is eCommerce personalization?

eCommerce personalization refers to a set of tools and tactics for providing a dynamic and user-centric online buying experience.

Unique product suggestions, smart push notifications, and even customer support are part of this rich, digital personalized experience for online customers. Thanks to disruptive retail technologies, a seamless user experience pushes the boundaries in a virtual capacity.

From the lockdowns and extensive social alienation, the current condition of eCommerce personalization arrives at a good time. As a result, while consumers are stuck at home, they enjoy the expanding online buying experience.

What are the benefits of personalization and customization for the user journey?

eCommerce businesses were now paying more on customer acquisition than they could ever hope to recoup in revenue.

Here are some interesting statistics on eCommerce

This results in a renewed focus on client retention and brand loyalty. Customer’s online experiences have become a top issue for merchants. Do you know over 70% people feel frustrated with the impersonal shopping experience.  Leading retailers spent nearly 1% of their revenue on creating tailored experiences for their customers.

The organizational buy-in was finally achieved when it came to creating tailored client experiences.

For three key reasons, personalizing the online experience is critical:

  1. The buyer’s journey can be tracked and improved upon.
  2. Consumer preferences shift throughout time.
  3. Data that can be used to reduce expenses and boost sales is called actionable data.

Customers are less likely to notice an ad and choose to purchase right away if they have never heard of the brand before. Several touchpoints — commercials, drip campaigns, product reviews, and so on – lead to the point of sale for most consumers.

A combination of emotions and decision-making influences the consumer’s decision to buy. Customization can significantly impact how confident shoppers are in completing their transactions as soon as possible. eCommerce personalization, in most circumstances, shortens the buyer’s trip.

Top methods for eCommerce personalization

To ensure the success of their eCommerce personalisation efforts, businesses must do the following:

Make proper use of segmentation

Every customer wants a tailored shopping experience that precisely fulfills their needs. There is ample evidence to support this. Personalization initiatives that are limited to segmenting customers and pushing them down pre-determined paths will have minimal impact on the company. One of the reasons collaborative filtering is ineffective is because of this. To make eCommerce personalization work, businesses must be able to recognize each shopper’s preferences for a variety of traits and present the material that they will enjoy. Personalization necessitates the use of context. Retailers must change information in real-time based on each shopper’s preferences and purpose.

Focus on customer’s changing needs

Personalization takes into account the fact that things change. Not only can new groups of shoppers come into the market, but seasoned shoppers’ preferences might also shift regularly. As a result, online retailers must be adaptable and create fluid retail platforms. Data that can reduce expenses and boost sales is called actionable data.

It’s easier to serve your customers if you know more about them. Personalized eCommerce is essential for cutting expenses and increasing sales.


Consumer behavior captured in web page analytics is the bedrock of eCommerce personalization. Marketers can monitor how visitors shop and interact with website features such as product pages, customer chat, carts, heat maps, and more. Online consumers can share their contact data in exchange for discounts since many firms are becoming more aware of using user emails and contact information to connect prospects. Thanks to this consumer data, brands now have more alternatives to track consumer responses and obtain feedback to enhance services, products, and website UX design. Read here to understand how analytics can help you

Customer Interactions

Personalized eCommerce also considers the location, timing, and frequency of a company interacting with a customer. Marketers can track the ideal number of touchpoints needed before most consumers buy and then look for ways to boost each touchpoint’s influence for a speedier sales cycle.

Relevant Product Recommendations

Most marketers refer to product suggestions when they talk about eCommerce personalization. However, the emphasis is shifting from post-purchase product suggestions to pre-purchase suggestions based on customer insights and analytics.

Send push notifications on limited time offers to create a sense of urgency

Including an expiration date will motivate your customers to buy right away. We all need some nudge to remind us that it’s OK to indulge now and then, and there’s no better way to do it than with a discount. Some intelligent buyers will even wait for special offers before making a purchase.

Use it to set up events depending on your clients’ browsing patterns. Deliver a personalized offer that expires shortly if a consumer has dedicated time looking at a specific item to induce FOMO. Give your customer the feeling of having gotten a wonderful price.


Also Read – Push Notifications Trends And Best Practices For Various Industries


Create unique campaigns based on user preferences

There are no two users alike. Users who are new to your site and those who are returning have different requirements and queries in mind. Why deliver the same thing to both of them when you can effortlessly customize your on-site messages? Hence, focus on creating attractive campaigns based on user preferences.

On the first visit, not every guest becomes a customer. So you can entice first-time users to sign up for email, which will encourage them to return. Instead of showing them another signup form, if a user is already on your subscription list, you might want to tailor the message for them. We hope these approaches will help in improving your eCommerce business



No Comments

Leave a Comment